POOR SERVICE- Huawei Service Center - Melrose Arch

I dropped off my phone at Huawei Service Center - Melrose Arch for a screen repair and software upgrade. I accepted and processed the payment on the 21st for the repairs to take place.

I recently found out that each time I call the service centre, the call centre consultants all give me the repair update status that was last updated on the 22nd of May. Basically, nothing has happened since I made payment to get my phone repaired. Since last week all consultants have been saying that the phone is in repairs after the hardware (screen) was received. Surely, it cant take more than a day to repair a screen, once the hardware is received. This basically, means the call centre agents are providing false information or updates.

I am very disappointed with the service I received from this service centre. I will not buy Huawei ever again, due to this poor service received from the service centre.

The service centre is slow and very poor at communication. Basically, I am told that there is no ETA on the delivery of the parts that are required to repair the phone screen.