Poor service Huawei Melrose Arch

The customer consultant at Huawei Melrose Arch has such poor customer service. I'm so dissatisfied with the service at this branch. Not only could she not answer my query. All the response she gave me was "book it in with our technician". Like really, the issue I have does not even require a technician. And booking it in will mean I am without a phone for two days. It just doesn't make sense. The people working at Melrose Arch branch seriously need more training