Poor service from Huawei repairs

Let me start off by saying my whole family have been using Huawei for the past 8 years and never had any issues... That being said I feel like now my first experience with a faulty device is that their service is not good at all the device I bought is their premium device the "P50 Pro" extremely expensive but now that I have issues there are so many different problems from them and MTN. We have to travel at our own cost to a repair centre that's about 200km from my home town and then they will have a look at the device if I send it in I will wait up to 2 weeks to get my phone back. I feel like I bought their most expensive item and feel like I deserve special attention and treatment. Very upset about this next upgrade wil definitely not be a Huawei