Poor service

On the 17th of December, I spoke to a consultant at Huawei Customer Service on the telephone about my screen on the P30 (my reply on my 1st review of Huawei to follow) and he gave me information. After giving the review, Huawei tried called me, unfortunately I couldn't answer the phone, as I was on the line with an important call. They tried to call me 3 times while I was on the other call, and they haven't tried to call me again (all on the 17th of December). As stated in my message below, I really feel, that after the service I got from Huawei, that they can replace my screen on the P30, without me even having to pay for anything, and it has to be at the center of my choice to get the screen replaced.

My reply on my own review on the 17th of December...

Today I spoke to an agent at Huawei Customer Service, amd he told me that my phone was still under warranty for a free screen repair until the 6th of November and that they could have fixed my screen as it was still under warrenty on the 17th of October when my phone fell. I feel that the person who told me that I can't get my screen repaird should have made sure that I could have gotten my screen repaired. I feel that Huawei should give me my free screen replacement, when it suits me, as it was their fault of communication that I couldn't get my screen replacement whilst my phone was under warrenty.