Poor Service

Huawei Repair Centre Canal Walk

I booked my phone is on Wednesday to have my screen repaired. To date, no one has informed me when I will get the phone back. When I called the Customer Service number, as the repair centre in Canal Walk does not have a direct number, I was told that my phone was not even booked in, logged as yet, 2 days after giving in. I was advised that I will receive an email and a call on an alternative number to inform me why the phone was not booked in for repairs as yet but I am still awaiting a response.

The last time my phone was completed the next day. If they do not have the part on hand, they should at least inform the customer.