Poor Service

On the 06/05/2019 I went to a Vodacom shop and the sales lady showed me their promotion on Huawei P30 Pro that comes out with a watch worth R 5000.00. I then bought two Huawei P30 Pro that day and we submitted our claim immediately and I immediately received a notification that my claim is under verification. On the 14/06/2019 I called Huawei customer center to check why my claim is taking so long I was told that we claimed at the website and it is closed I must go back to Vodacom shop for help, I went to Vodacom shop and the lady told me that they are only selling the phone it is not their problem it is Huawei. I am legal action if the matter is not solved.