Poor Service

On 26 August 2017, I had booked my pjone in for a screen repair at the walk in service centre at Melrose Arch Johannesburg. They told me it would take 2 to 14 working days. Surprisingly no one contacted me from Huwai after that so I, at this point, had no idea what is happening with my phone and every time I call Melrose shop the phone just rings. So I called the customer call centre on 9 September 2017, the agent indicated that it infact takes 21 working days and that parts would only arrive on 13 September 2017. Today, 23 September 2017, I called customer call centre again because I had again not heard anything and to my dismay the agent informs me that parts will onlybe arriving from China on 2 October 2017. I find this ridiculous and unacceptable, no one has contacted me to keep me updated and on top of that how is it possible that a screen repair will take longer than a month to complete in this day and age! This is shocking and unbelievable and yet no one from Huawei seems to care!