POOR SERVICE

Huawei Support and repair service is the worst I have come across in my life.Booked a P8 lite in at Henry of Huawei Melrose Arch on 08/08/2017 for a second repair for WiFi related problem of which Huawei is fully aware there is a problem with the L02 mainboard. Jobcard suggested a "Replacement request". Phoned on 11/09/2017, 13/09/2017, 15/09/2017 with ref nrs. Also tried to escalate it on Friday to Tony and Steven Rabie both unavailable on Friday Afternoon. Got hold of Tertius Fourie who promised to investigate and report back to me before 15:30 Friday 15/09/2017. This never happened, some more poor service. Just wonder if the CEO of Huawei SA will be able to cope without his cellphone for 6 plus weeks like I have to do. Shame on you Huawei.SA and Tertius Fourie for really poor service.