Poor service.

I have now been two huawei melrose arch twice for a screen replacment. It all starred on 29th November after visiting MTN alberton they advised me to take my phone through to Huawei for the repair, thereafter claim through mtn insurance (which by the way has been a nightmare on its own, but at least they reply to emails) got there gave in the phone paid R2118 for the repair job. On my way out saw mtn melrose arch went there and asked them the claiming procedure. They then told me i had to contact the insurance first and that the insurance would come and collect. Went back too huawei to request a refund and recieve the phone. Attempted to contact them i dont know how many times about the refund while still trying to claim through the insurance whuch has also been a nightmare (you pay a large sum each month to have full cover on your device and thats the type of struggles one needs to go through to get a repair, sent numerous emails and documents and still they requesting documents i have already sent). Haven't recieved one word back about the refund and i was not winning with the insurance so i took the phone back to huawei tried to find out whats happening with the refund still no answers they booked the phone in for the repair job. Later on that evening i recieve a quotation for R2500 and still nothing about the refund. Sent them an email and got an automated response saying they on leave from the 03/01/23 to the 10/01/23 i sent the email on the 19/12/22 which means they should still be working. I can't drive out another time all the wah through to melrose arch traveling all that distance waisting all that time and fuel been without a phone for almost a month already.