Poor Performance

Hope this finds you in time.

I have purchased a Huawei P9 lite at Telkom on 13/02/2017.

The phone was functioning well until the memory was full. Ever since the memory was full the phone began to freeze from time to time and I would lock the screen and unlock it, then it would return to its normal functioning condition.

On one of the events frozen, the lock and unlock method didn't work. I then decided to restart the phone. Upon the restarting process it switched off and didn't come back on.

I then took it to WeFix( Job 18659) at The pavilion, to my surprise the feedback that I got was that my phone has stop working due to liquid damage. The lady (Chante K) who assist me to book the phone stated clearly that I am the 5th person to book the Huawei P9 lite for same problem.

I've had the phone for the past 6 months and I know for a fact that it has never been in any contact with any liquids. So How is this possible? This got me very frustrated. I am disappointed with the service I got at WeFix and that a brand which I trusted Huawei has let me down.

I had no expectations of this device to randomly have such a breakdown. I'm am currently phoneless, it is a mission to get through the day without my device.

I strongly believe that my phone(Huawei P9 lite) should be designed to withstand the ambient conditions of south africa, hence it should not have liquid damage without coming in contact with liquids.

Your prompt response would be appreciated.

Disappointed User.