poor customer service

i booked my cellphone in at the HUAWEI Customer Service Centre - Melrose Arch and i got an sms saying that my phone has been booked in and that was on the 24th December, i was advised that i will have feedback within 3-7 working days and i completely understood the fact that there was holidays coming up nevertheless up until now i still have not been given any feedback regarding my phone. i have called many times and without fail no one is able to give me answers.

i am so disappointed with the service from HUAWEI Customer Service Centre - Melrose Arch and the call centre. i was also given contact numbers ***, *** of the store and was told to speak to Noni and there has been no answer from the store at all.

this is utter disappointing.