POOR CUSTOMER SERVICE BY HUAWEI SERVICE CENTER (Melrose) AND CONTACT CENTERS

On the 5th of December 2019 my wife sent her device for screen replacement(under waranty) to Melrose Arch service Center. After a whole month there was still no feedaback on the repair, so we deciced to contact the contact center (Online and Telephonicaly), we were told that the device is ready for collection. On the 11th of January we went to Melrose to collect it only to be told its not there and that its in Midrand. They told us I would be sent back to Melrose the following day, and they would call us to collect it; two day went by no phone calls, no SMS and no form of communication at all. We called them after two days, from that day its been hell; we have been taking inititive to contact Huawei service center telephonicaly and online for the past 3 weeks and we have spoken to 7 different agents at the contact center all of the say one thing in common "We will follow up and revert back to you" , but none of them ever does. When we call Melrose service center no body picks up.

Guess what up until today(21 January 2020) my wife still has not gotten her phone back and it seems like no body is able to locate the phone.

Poor Customer service by Huawei service center the contact center in general