Poor customer service at store - call centre saved the day

We took hubby's cellphone in for a screen repair at Huawei Canal Walk. The consultant who assisted us, was laying back in his chair typing with one hand and not looking like he cared to be there at all, nevermind explain much to us. We sat at his desk for over 10minutes while waiting for him to log the job. Huawei, please train your staff in CUSTOMER SERVICE, this guy is NOT an asset to the company. Eventually we were given the printed order sheet and told that I would receive 2 sms's on my phone: 1 when they start with the job and the 2nd when the phone is ready to be collected. A week later I wanted to follow up with the store as I hadn't received any correspondence from them yet; only to see that he not only typed my husband's name incorrectly, but he also copied both my cell phone number AND e-mail address wrongly from the form I completed for him! I tried to phone the store, but their number has been disconnected as well! Luckily I took a business card with the call centre number which I tried without much hope. To my surprise though, I was assisted by a very friendly gentleman who checked the status of the repair and advised me accordingly. Call Centre: 1 Store: 0