POOR CUSTOMER SERVICE

GUYS DO NOT BUY ANYTHING FROM HUAWEI!!!!

I am fedup with Huawei, i bought a brand new P40 lite cash for R5999 in May this month, when i wanted to purchase a pouch and screen protector i was told it isn't available for the P40 yet but i do get 100 day screen and cover repair/replacement warranty. On the day of purchase when i bought the phone i was told the phone doesn't support playstore but i can still download my apps from google which was a blatant lie. I registered for the service. On 1st June my phone fell out of my pocket while i was riding my bike damaging the screen and cover, i took the phone in and asked for help with the claim, on 28 July i received a email stating that Huawei have received all my documents and someone will contact me accordingly.... Nobody did and i started making calls, sent emails, went in to the store where i bought the phone, had my quote escalated for assessment, laid complains (as it has been almost 2 months now), called in just now again to ask for another escalation as the previous one was done about 2 weeks ago and then the consultant dropped the phone in my ear as i was asking for answers as this kind of service for a warranty assesment taking so long is unacceptable. I will NEVER IN MY LIFE SUPPORT HUAWEI AGAIN BY BUYING ANY OF THEIR BRANDS. I CAN PROVE MY STATEMENTS AS I HAVE ALL MY EMAILS WITH THEIR TICKET NUMBERS EVERYTIME I EMAILED THEM TO QUERY THEIR PROGRESS ON MY CLAIM. I CAN BE CONTACTED ON ***.