POOR CUSTOMER SERVICE !!!!

Good day!!

I have never expereinced such bad service in a call centre I called to check if my phone will be collected today for repairs and it took me a good 10 minutes to get a answer out of the 10 minutes I spoke to a agent for 3 and held for 7

This is totally unacceptable please have this sorted !!

Agent I spoke to : Kwaku Kunadu