Poor customer after sales service (customer repair order ***2)

I dropped my phone Huawei Mate 10 Pro at Huawei Somerset mall on Sunday 1st December 2019 for LCD repair due to LCD damage. I was told by the consultant that the phone was still under warranty and that there were certain model Mate 10's that have a free screen repair and that Huawei would most likely repair the screen free of charge. a day later a receive a call from the technician giving me a quote of R 2600.00 for the screen to be repaired, when asking why my phone specifically did not qualify for a free screen replacement I was told that it was only mate 10 pro's that were purchased between a certain period of which mine was a few months out of this period, fair enough but why would Huawei offer a free screen replacement to only certain model Mate 10 pro's and exclude all other models still under warranty, this is poor after sales customer service in my opinion.

So because I needed my phone repaired I agreed to the quote to have it done only to find out that they do not have any stock on the replacement LCD's which again is poor as one would expect Huawei to have these items in stock in order to give their customers the quickest turn around time for replacement and to top it all I was then told that I would get a call when the phone is ready for collection. I called around and 4 other suppliers who specializes in Apple and Samsung products was able to source the replacement LCD and repair within one day. Two days later I call them to follow up and I am told they are waiting on parts, wait two days and call again and still waiting on parts. Called again yesterday to advise that I will be collecting my phone today in order to have it repaired at another supplier but then surprisingly get a call today saying that my device is ready for collection..... almost two weeks later.

This will surely be the last Huawei I ever purchase, will rather go back to Samsung, my last samsung device was a samsung Note 4, had a free screen replacement from samsung 1 year out of warranty, Huawei is bringing flagship devices but not so flagship service in my opinion.