Poor after care service from Huawei.

I would just like to express my disappointment with the service from Huawei. I handed in my Huawei P20 to the Melrose Service Centre on the 6th of March 2019. This was to replace a cracked screen. Before taking my phone in I called the service centre and they had advised that with the P20 you get a free screen replacement within the first year of purchase. I called a second time to confirm if this was true and confirmed this before handing my phone in to the service centre. All three times it was confirmed that the screen replacement is free of charge.

On the 8th March 2019 I received a quotation of R1789.60 from Huawei, instructing me to pay this before the phone can be repaired. I was quite confused because I thought the repair would be free of charge.

I then contacted the call centre to try and find out what the problem is, I spoke to a person by the name of Kwakew and he advised that he would escalate the matter and get back to me with feedback. Up to this day I have had no feedback from Kwakew.

On the 14th March 2019 I decided to phone the call centre again and spoke to a lady by the name of Mpho. She advised the same as KwaKew and said she will come back to me. Up to this day i have had no feedback from anyone at Huawei.

This is quite disappointing as I thought of Huawei as a strong and reliable brand, but the opposite is true.

My wife and I have been clients of Huawei for over 4 years now, but I will be certain not to buy any Huawei products again.

I would advise anyone reading this also not to buy a Huawei product, as if something goes wrong there isn't any after service.