Phone ****** by company

<p>3 weeks ago I had sent my phone in for repairs.</p> <p>They had phoned me to come collect the phone , when I got there I was told the phones had been taken to head office in Sandton and that i had to wait until it was brought back in store to Melrose Arch. I went back for the third time to collect my phone where I was informed that I cannot collect the phone in store that they would deliver the phone to my home address and that it would be delivered within the 3rd week since I had sent it in for repairs. I then phoned them at the end of the 3rd week to ask when my phone would be delivered and they had told me there was a back log and their system was down and that i had to send an email asking about the status of my phone. That same day I received a phone call at 8:30 pm and was told that my phone had been ****** by their retail partner and that I must wait 7 working days for them to retrieve my phone and that if they cannot retrieve it , it will only then be replaced.</p> <p>It has taken an extra 2 weeks than the agreed upon date in which my phone would be fixed , resulting in my phone probably being ****** within the first week, which leads me to suspect that the phone has been ****** within the first week and that it has taken so long for them to inform me that it's been ******.</p> <p>I am using my friends phone on her account my name is Bianca Scott</p>