Paying for insurance, yet no service or repairs

I submitted an online claim mid September, it took 2 weeks for a consultant to contact me. When they eventually did, they asked me for documentation within 30 days which I comp**** with. Since then I have repeatedly asked for updates and keep getting a 'we appreciate your patience, we are dealing with your claim' response - I haven't been able to use my phone for over a month yet keep paying your premiums religiously without fail!!

I want my phone repaired! I can't keep using a small cheap phone when I use it to do business!!!