PATHETIC SERVICE (Huawei/Vivacover)

After struggling since 06 January 2022 to get my claim forms through, it was received on 17 January 2022. After numerous follow ups and complaints I am still today (03 February 2022) told that I must wait as there is a back log. Today is day 13 of their 15 days SLA and NOBODY was contacted once since 17 January.

Their call centre agents are unhelpful, and appear unskilled as they mumble on the phone and its sounds like some of them are eating or chewing gum on the line, and that’s when their call centre line is working properly. I get told that my call and claim is being escalated and then the call gets cut, no reference number, no goodbye. I have never experienced such incredibly pathetic service. I regret ever using their brand and will never recommend it to anyone.