Pathetic Service - Huawei Management

OMG! Where to begin?! Firstly, to get hold of Huawei Canal Walk was a mission. After almost a month, I find out that they don't actually have a contact number!! WTH? Isn't your market - TELECOMMS? Anyway, I was involved in an accident exactly 7 days after my P20 Pro's free screen repair expired. Asked the Service Area Manager, Mario, if an exception could be made. He promised a call back 2 days later. We spoke more than a month later when he denied my request. I then escalated and it took the senior manager Fazel more than 2 weeks to respond to his email. The other senior manager didn't even bother to respond to this day. I swear, you might as well use the Postal Service. Their customer service is appalling and lack a sense of customer retention. Needless to say, I will never again purchase a Huawei device. I wish you the best of luck on your Google-less venture...