Pathetic Service from Managers!

Pathetic Service from the Area Manager Kzn {Tashan Subramoney} and Cell C Store Manager {Pinetown} - Shonika. No sense of communication or work ethics. My Huawei P40 Lite required a screen replacement which was supposed to be within the cover period...Shonika being the store manager was supposed to follow this query as it was due to her staff negligence, nevertheless it was pushed over to Tashan...He booked the phone in after many reminders and did not follow query to the end. I am currently sitting without a phone and both, Shonika and Tashan ignores calls and emails.