Pathetic service from Huawei. The most arrogant company I've come across!! They will drain you for every last cent!!

Absolutely shocking and pathetic service from the Huawei service centre in Melrose Arch. I handed in my device on the 9th September 2021. They called me on the 10th September to say my device has a crack on the back,which it does not. I have pictures that thankfully I took of the front and back before handing it in while in the store in front of the Consultant...No cracks, only a small scratch due to the cover on the back. When they called me on Friday 10th September,the consultant quoted me a further R200 some odd,telling me that the "scratch" may be a problem...I advised them to proceed with the repair of the front screen only as it is just a scratch at the back and nothing major as the cover will go back on... I have already paid R615 for the front screen repair... I get a call on the 15th September to ask if they should repair the front and back and charge for the back cover? What BullS%&t is this? The consultant has the audacity to tell me that the technician is afraid that he may break the back cover in attempting to fix the front??? Please tell me,how that is MY problem? Or are your technicians just so damn ***********?! I escalated and get told the manager is on leave until next week!! POOR SERVICE IF ANYTHING!! Huawei is a *******!! If I could put a half a star or no stars at all I would do so. I then put a review on Hello Peter and within half an hour someone calls me back from Hauwei Head Office. I ask for him to call back in half an hour as I was busy at the time. ... Today is the 21st September and guess what????!! I'm still waiting for him to call me back! Disgusted and totally appalled by the lack of customer service by this company! By the way, it's been over weeks and still I do not have feedback or a call back from a manager. Total attitude of arrogance!!