Pathetic service from Huawei Canal Walk

I booked in my phone on 11 March 2018 for screen repair at canal walk Huawei store with Andre and paid the deposit R150 for the phone to be assessed The quote was never sent to me I then called the canal walk store on ********** and spoke to Nadia who stated that they had technical difficulty and she would contact me within 30 minutes. She never called back. An hour later I then called the store again. She told me that the quote was ....

I went to the Huawei store on 23 March to pay the quote. On 10 April I received an email with the same quote.

On 15 April I spoke to the store manager Taryn and provided her with the proof that I paid for the repair. Only to be told that my phone was never sent away to repairs. Taryn then said she will type out an email to the repairs guy. And I saw her typing. She gave me her personal number and promised to deliver my phone to me personally by 19 April which is today. I asked her to provide me with the email that she sent. She says there is no email.

I contacted the call centre today and was told that my phone is in for repairs and the quote was paid on Tuesday 17 April only.