PATHETIC SERVICE FROM HUAWEI

So I have received the ABSOLUTE WORST SERVICE in my life from HUAWEI. I took my phone in for screen repairs on 5 December 2023. I was told that it would take 7-10 days. After 10 days I attempted to follow up with them....called their number and got through to a Boksburg branch who advised that their lines were down in Menlyn. I left messages and nobody came back to me... I called again and was advised to rather go to the Huawei Menlyn branch personally to check. I went to Huawei Menlyn on 16 December 2023 and was told that my phone is not ready since they are still awaiting on the parts( no courtesy communication advising me of this situation to save me an unnecessary trip) I have waited and waited and tried calling and Huawei's lines were still down( probably still down).NO COMMUNICATION all the while. On Monday 8 January 2024 I decided to give HUAWEI a visit. When I reached there branch I was advised that the technician is actually busy with my phone and that it would be fixed within 3 hours.....I have a life and obviously could not wait 3 hours for HUAWEI. I was very frustrated for having to waste fuel/40km only to find out that my phone was not fixed. There was no manager available to speak to...I was told that the manager was on leave... I received a call later that day advising me that my phone was fixed and ready for collection. When I arrived to collect on 9 January 2024 I was advised that HUAWEI misplaced my sim tray. At this point I was boiling with anger now and demanded to speak to the manager who was not available again! I was advised that he would call me ....Today is 13 January 2024

1. 39 Days with No phone 2. I am an entrepreneur and my device is pivitol to my business! 3. No feedback 4. No manager calling me back 5. 120 kms of fuel wasted 6. HUAWEI's service is PATHETIC