Pathetic service from Huawei

I left my Huawei p10 plus smart phone at Huawei's repair centre in Melrose arch, Johannesburg. The phone is still under warranty. It's now more than 14 working days and I have not received any feedback from Huawei, not even a phone call or text messages from them to update me on the current status of my phone. I was told by them that the repair would take between 7 and 14 days maximum...

This is absolutely ridiculous... It doesn't cost much to pick up the phone and notify the client... Simple things like this can do wonders for your brand. Especially if its an upcoming brand that's trying to break in to the market in South Africa...

It's almost as though the individuals working at the walk in centre are not qualified to do there jobs. Totally ridiculous if you ask me...

I totally love the brand. I own 3 devices but as for the service... IT SUCKS...

They deserve no stars for ratings... They deserve zero

To date not even an sms

Sulaiman Patel ********** **********