PATHETIC SERVICE DELIVERY

This serves to inform MTN, HUAWEI and WEFIX, that I have escalated the following complaint to ICASA seeing that I have received no results whilst communicating directly via the recommended channels.

According to my contract with MTN/HUAWEI, I am awarded 2 free repairs during my 24 month contractual period. My Huawei P9 device was sent in for repairs on the 09.09.2017 . After assessing my device for damages, I was advised by WEFIX that they were awaiting for parts relating to a cracked screen and a motherboard which was to be replaced. It is now the 08.12.2017 and the only responses I get from WEFIX, is that they are STILL waiting on parts from HUAWEI, who is apparently failing to supply due to a ‘shortage of stock’.

Bear in mind that I am still paying monthly for a device of which is not in my possession for the last 3 months due to pathetic service, communication and time frames from such ‘huge’ manufacturers.

HUAWEI, making such a boastful entrance into the Cellular market, should really reconsider having their repair ‘services’ contracted out to such a useless repair centre as WEFIX. The reality, is that they don’t fix and they don’t communicate with the customer unless we have to follow up.

I therefore, will accept nothing less than having my phone replaced with a brand new device. This has been the worst service I have ever encountered from a service provider and will never recommend this brand to anyone in future.

I expect to be contacted as soon as possible.

NB. I have all correspondence, including reference numbers and emails surrounding this repair.