Pathetic service

I bought a Huawei Nova from Hauwei online on 26th November 2021.On 29 January the Power button started to over heating and called Huawei and said that i should take it to Roodepoort for service. They booked it for service on the 1st of February. Mariska said that it is not the fist time for Huawei to be over heating on the power button they have the same problem with the P30.From the date they took the phone upto now there is no communication on the phone.if you make a follow up they will say we don't have the part to fix the phone and they will always give you the same answer.i requested for a new phone since they know the problem but they refused.The is a pathetic service every.The people there are very rude