Pathetic Service

Good afternoon, My phone was booked in at Huawei repair centre on Saturday 7th September 2019 for a camera replacement. I dropped off the phone at 9:31am and was told that the phone will be ready for collection at 12 the same day. Upon returning there at 12:30 to collect my phone I discovered that the camera was actually worse than it initially was. I asked the lady if they had replaced the camera and she said it was done. I was then told that it could be a faulty batch of cameras, they had in stock for the Huawei P10. So I asked her when will this be sorted out as I needed my phone for work on Monday. She assured me that it will be done by Sunday the 8th September. I did advise her that it was my birthday on the 8th and I don’t want to run around as I had plans. She re-assured me that it will be sorted. I waited till 11 am on Sunday before calling to check if my device was ready. I was told that it has not been sorted out and that they need more time as they have a faulty batch of cameras. I told her that I want my device replaced as they do not have the correct cameras. She was very rude. I asked to speak to the manager as I was getting no answers with her. She told me that the manager was busy and will call me back. I told her that if he does not call me back I was coming into the store. I got a call back from her some 30 minutes later saying my phone was ready for collection. I was speechless as they had defective cameras. She told me that the matched up a camera, so I don’t know if this camera is even for this model of phone. I went to the store and asked for the manager only to discover that he was the same person sitting across me when I had the problem yesterday. He sat there yesterday playing with a yolk phone and didn’t want to assist me as there was a problem. So I asked him if the phone is working correctly, he smiled and very proudly said ‘’yes it was tested”. So I asked him was it tested yesterday? His response was, I was not his customer. I said I don’t understand as he is the so called manager. He sat there yesterday and did nothing to assist me. I then asked him what was done to my phone? His response was the camera and motherboard. I asked him why the mother board was changed as this was not the problem in the phone. He insisted it was faulty. I then went on to ask him why I was not informed as I use my phone for work and have vital information on my phone, not to mention my kids pictures and video. These items are priceless. Please advise how this is retrievable? I asked the manager for a report showing me that the motherboard was damaged. He then proceeded outside to have a cigarette, after that he proceeded to the back for the report. After somewhat 10minutes later he came out with a report but nothing condemning the motherboard. I asked him numerous times why I was not informed that this was going to be changed as I would have collected my phone to backup my information. His answer to me was that I was not his customer and he can’t answer. I asked him if there was any way he could put the old motherboard back into the phone and give me the chance to backup my information. His response was the technician that worked on my phone was not in. So please tell me which technician fitted the camera in my phone on Sunday because when I called earlier, I was told it was not done? This manager is Viren Kenillal . He has no customer ethics. He has no way to talk to customer. I really don’t know how he is even employed at this establishment. I am in the motor industry and I deal with customers every day, and trust me when I say this, I will never return to that branch as long as Viren is employed there. He is an embarrassment to the Huawei brand. Is this how this repair centre make money of Huawei? Replacing parts that are not damaged? This is the second time this repair centre has done this. The first time was a few months ago when my phone was booked in for battery replacement. My screen was replaced without asking me? I’m in the motor industry as I have pointed out. Can a car go in for a service and an engine replacement be carried out without the customers knowledge????? This phone is now freezing and switching off and on, on its own. I do not have time to come up and down for this simple issue which has now escalated to this level. Please advise a way forward ???? I am a Huawei fan and I’m ‘currently due for an upgrade but this service has put me off getting a Huawei phone altogether. Word of mouth is the most powerful advertising tool. Once again thank you Viren for making my birthday a memorable one with the ****ty service I received. Regards Keith Anthony *** Huawei Job *** Imei Number ***