Pathetic Repair service

I am extremely disappointed with the service I received. After taking my laptop in for a screen replacement, the process has been nothing but frustrating and unprofessional.

Poor Assessment Process – The screen was replaced quickly, but only after I arrived for pickup was the assessment properly done. I had already informed them that the screen was not working.

Ineffective Repairs – The screen was replaced again, yet it still did not function correctly. Despite this, I was sent home with a faulty device.

Lack of Proper Testing – I had to drop the laptop off multiple times, and each time, I was assured the issue would be resolved. At one point, I was told it was just a driver issue. However, when the laptop was delivered back to me, no tests had been done, and the drivers weren’t even installed properly.

Unnecessary Delays – After yet another drop-off, I was informed my laptop needed a reset, which clearly did not resolve the issue. A week later, and my laptop is still not fixed.

Unacceptable Waiting Period – It has now been three months, and my laptop remains unusable. As a student, I need my device for assignments and tests, and I cannot afford to be without it any longer.

The complaints email is completely useless, as it only handles insurance queries. What is the point of having a complaints department if they do not address service-related issues?