Pathetic Customer Service

Sometime late last year i took my phone into the Huawei Melrose Arch offices after the screen got damaged(it was still under warranty which meant i had 2 free screen repairs). Around November however i received an invoice for about R1300 which they claimed was for the back cover, but when i took in my phone the back cover was fine. I therefore declined the invoice and requested that my phone be sent back to me which they asked for delivery details but i have not received anything from them. I personally had to drive from Midrand to Melrose Arch to talk to someone as my calls to their customer contact line produced no results. When i went in-store i spoke to agent guy who asked me to forward all communication i've had to him to investigate and promised to take up the matter with his manager but has never gotten back to me . I really just want my phone back !