Online Store purchase still waiting for item after 21 days

On Friday 3 July 2020, I ordered a set of earphones from the Huawei Store online. The item was marked as shipped in 5 to 7 working days. I paid R 599 for the earphones. To date I have not received these earphones and have followed up with the relevant contact details provided. I was informed that this will be escalated, but it has now bee a further 10 days and I have not received a response. Order number #***

For a company of this size to not deliver is quite ridiculous in my opinion and you should be ashamed of yourself.