Not delivering on the added benefit

<p>I recently upgraded my mobile contract through Vodacom at the Trade Route outlet. On the new deal that I took, which was a Huawei P9 device, was a Woolies voucher. I did the upgrade middle December 2016 and to date have not received the voucher, which was part of the deal. I have made numerous calls to the Vodacom Agent and have spoken to a Huawei call center agent. To date, I am still awaiting the voucher, which I have to constantly chase up. There is currently no person who is taking responsibility to ensure that the process and delivery of this item of the contract have been delivered and this is both from Vodacom and Huawei. What is becoming evident is that once the device has been handed over to the client, nothing else that is outstanding matters. I have been a client of Vodacom for years and have more than 3 contracts and this is the service that is being provided.</p>