None Existing Services

Firstly, how does a company that manufactures communication devices do not have a phone?

I have given in my phone for repairs on the 23rd Jan 2020 and was promised to receive a quote within 2-4 days. The days past and no feedback or Quote received. When phoning the custom care number for Huawei they have no information on the phone……hmmmm They give me the contact number for the service repair centre in Canal Walk. I have been phoning that number for 2 days nobody picks up the phone or it is simply goes to busy.

I had to drive to the store to find out what is going on. (30th Jan 2020) It came out that between the book in counter and the repair agent they lost the phone….. How do you lose a phone for a week in a space less than 10 sqm???

I was promised that I will receive a quote the same evening… I got the quote paid VIA EFT and email them the proof of payment the same day. (30th Jan 2020) Another week has passed and twice I was told that the repair will be escalated and I will be contacted as agent do not know what is going on with the repair…

Still waiting for that call.....