No update even after 5 calls to their shop

I am really disappointed at how Huawei is handling my phone repair. My phone (Y6 Pro) was still under warranty when I took it to their Melrose Arch store on 16 July. I haven't heard anything from them except for when I'm the one calling to follow up. The response is always the same on the 5 times I called their store is that the manager will call me but to date I haven't heard anything.

I'm truly disappointed and annoyed at the same time.