No service only smiles

On 12 December 2023, I sent my Huawei p50 pocket phone to Huawei in Menlyn for repairs.The phone has an extended warranty. After enquiring they told me that the warranty is void because there is a dent at the back of my phone. The phone worked fine for months after it wasb dented. So I asked for a quotation to have it fixed. After many emails and phone calls I am still waiting for the quote. The call centre people are very friendly but thats where it ends. No service.