No response 32 days later

I recently bought a new P10 with MTN on contract. Sadly, a month later the screen got damaged under the screen protector i had received with the phone. On the 18/08/2017 I went to the Melrose Arch support centre and was told it would take 2-21 days to fix the phone. On the 06/09/2017 i decided to call the call centre to inquire if all things were set for the delivery of my phone as the SLA turn around time that i was promised was in two days. Only then i was told that they were still waiting for some part and expected delivery of that part was only the following week on Wednesday which means the date would be 13/09/2017. I was then told it would take 2 days to fix and I should have my phone by that Friday the 15/09/2017. Although i was frustrated that nobody bothered to tell me and i only found out after i called in, I gave them the benefit of the doubt and waited. On the 14/09/2017 i decide to call the call centre again to find out if the part was delivered as scheduled and if the phone is ready for collection on Friday. I was then told that the part was only scheduled to be delivered that day and the agent who was assisting couldn't advise me if the part was there yet. This is absolutely disgusting service from Huawei. Who have no regard for the promises that they make to their clients and could not be bothered to keep them in the loop with the progress of the repair. I further send an email via the Online Contact US portal on the 14/09/2017 stating all the above and I have yet to receive even an acknowledgement from any one that side. I've never been so disappointed especially because i mentioned that it was my birthday yesterday and i really needed my phone for communication and capturing the special moments. Still waiting for a response that never came 32 days later.