No professionalism or service from Huawei SA

No professionalism or service from Huawei SA, Why? I’ve received a new Huawei P20 from Telkom on a business contract end April. The P20 don’t last a day on battery life, I’m getting between 6 – 9 hours. It’s not even a day’s work. I don’t sit on my phone all day I work, drive around and walk on construction sites. The battery should last me very long. I took a day off to go all the way to Melrose arch to get the issue resolved quickly as it my business phone. Then they had to book it in and do testing, this took only 4 days. On the online system where you can track your repair, you get urged to use the system. Well when I tracked it on the system it only showed booked in and then said delivered. Delivered? Where? I need to go and collect myself? When collecting they only updated the firmware, no problems, gave me back the P20 dead no life in the battery.... I inquired again about the battery, it’s obviously still faulty and the reason it was booked in.... No problems found. I inquired about the website tracking, No they don’t think it exist. Needless to say I’m still stetting with a phone that don’t last a working day. I switched it on at 05H50 this morning after a full charge, it’s now 10H47 and its already on 41%. I’m now asking is there support at Huawei that can help to get this resolved? Do I need to take days off work again to get it to JHB. Then how long do I sit without a device again? Or should an Huawei user have a primary Samsung Cell phone on standby? Yesterday, I contacted Huawei Support center again about the problem, Silva response this morning was, the normal generic answer switch off my Bluetooth and Wifi etc... with a "Thank you for contacting Huawei" I suppose she's now done her work? I really thought by now we all will agree its way past looking at the basics. How do we get to someone who actually can help?