No means of communication- Canal Walk

I handed my phone over for repairs at the Canal Walk branch in Cape town and have made payment on the 25th of November. Payment was forwarded to *** on said date. I have since sent 3 more emails to get a lead time on repairs but have not received any response. To add insult to injury- the store also does not have a telephone number. It really does not make sense to me that, in this time of pandemic, we now have to go to the store to follow up on repairs since staff are too *********** to reply to an email and the store deems it fit to not have a telephone in a mobile device/communications store. I am grossly frustrated by this poor service delivery.