No customer service at all from Huawei

Last year i went to Huawei repair centre in Melrose Arch to have my smartphone repaired. A consultant by the name of Justin told me that they had a backlog of repairs and he took my details down so that he would call me and notify me as to when i could bring in my smartphone to be repaired but to my surprise a month went by and no feedback fro him. I had to call the the call centre to follow up. Very unprofessional don't you think? This year i called the call centre again as my smartphone still needs to be repaired only to find out that the Melrose Arch repair centre has closed it's doors. To be honest i am not surprised at all as they offer no customer service at all. I then called the Sandton City repair centre and the consultant there says that my smartphone will taje 7-14 days to be repaired and on top of that they don't even have the repair replacement parts for my smartphone. Very convenient i must say! I then called the Randburg repair centre and spoke to the consultant named Melissa who also took down my contact details and said that she will get me prices and call me back and guess what? No feedback once again. I called today 03/01/2024 and spoke to another consultant named GC who also could not assist me as when i asked her about the preferential screen replacement fir my Huawei smartphone she never had the slightest idea of what i was asking but Huawei has this option on their website offered to clients. She then put me on hold to ask the technicians but to my surprise they also had no idea of what i was asking about. There we again have a lack of *********** staff dealing and servicing clients who as a matter of fact pays their salaries. The consultants also thumb sucked the prices of the spare replacement parts and also dont have stock available. Now we as customers certainly can not drive 30-40 km only to turned away that's why i called in first to check with the store. It's really really frustrating to get the run around from Huawei repair centres mainly the Sandton and Randburg ones. In closing Huawei is an excellent product but their customer service is pathetic and the worst ever!