NO BACKUP ON SERVICE PROMISES

<p>I hope that you can help me by exerting some pressure on Huawei regarding a repair, I called the Melrose Arch walk in service centre early yesterday morning (Sunday 14th May 2017) to enquire whether they could do a screen replacement for me and they advise they could, I put off a meeting in order to get there as early as possible and when I arrived I was advised that this would take a minimum of a week to do, their reasoning was that they had 167 units booked before mine so I had to wait in the que as well as that they had a spares shortage (possibly the first reason was a cover up for the second reason but either way this does not assist me), I knew that Huawei offered a P9 owners a same day service but didn’t have the proof of this on me to do anything about this so left.</p> <p> </p> <p>This morning I called Huawei (Huawei call centre reference number ********** 6), after I had recovered their VIP-GOLD card from my Huawei box and they told me they had a spares shortage and could only attend to my request later this week, this is NOT in line with what is offered by Huawei as the ONLY limitation on their SAME DAY walk in repair offer is that the device is under guarantee, which it is. I am now, not feeling anything like a VIP-GOLD client.</p> <p> </p> <p>I suggested that they either repair my unit or replace it to keep in line with their promise and they have said they are not willing to do that, can you please URGENTLY assist me in getting this sorted out.</p>