My battle with Huawei and CellC: laptop repairs

Good Day. I need help. I feel helpless to fight my battle alone with Huawei and CellC. I got a Huawei laptop on 24months with CellC contract in April 2022. In October 2022 my laptop screen went blank and freeze mode out of the blew. I managed to switch it OFF and ON until it works again. Same thing happened in Feb/April 2023. Because the laptop screen came back again I didn't bother to go to Cellc again because of poor customer service I receive time again there.

On 16 September 2023 the laptop did the same, only this time nothing comes back. Everything is blank, black and no power. I made contact with the consultant who facilitate me the contract and just to give my guidance what to do. The consultant sent me a link to book my laptop with huawei and mentioned she's not working for Cellc any more. So, I booked the laptop with huawei on 20 September 2023.

I waited almost 2weeks for the laptop to be collected for repairs. But that's not my problem or issue here. A few days after collection for repairs I received a call on a flipnn Sunday from huawei consultant asking me what happened. I told her about the screen and also took the time to mention that their huawei charging cable is faulty and I only have it for say 12-14months when the charging cable stopped charging my laptop. I also mentioned that I visit the CellC outlet to firstly go book the fault or buy a charging cable as for the original huawei cable is faulty. Immediately the lady stopped me and said I am liable for all damage on laptop. I got very upset at that time about the news and had a high pitch in my tone of voice. She just said I'm rude and dropped the phone in my ears. The next thing I received an email with an invoice attached stating I HAVE TO PAY R10 069 before the can start with repairs. IM STILL IN SHOCK!!!! I just feel I honestly didn't damage or break my laptop. HUAWEI USED MY HONESTY AGAINST ME. I feel so helpless. I asked for COMPREHENSIVE TROUBLESHOOTING DIAGNOSTICS from Huawei technician manager and I am still waiting for their reports. I gave them time till Wednesday morning 10am (11/10/2023) to email me the reports. Tell me WHO DO I REPORT FOR A COMPLAINT WITH HELLOPETER? CELLC OR HUAWEI. Ohhh, and did I mention that I went to cellc outlet on 20 July 2023 and asked if I can book the charger as faulty, the consultant said they don't have huawei stock and referred me to a shop opposite CellC to purchase a new generic TypeC charger cable. So I went to buy the cable and it is in working condition up till now. Tell me HelloPeter, what do I have to do? My business is suffering. My client data is on there. I am running out of clients and business because of this battle with Huawei and CellC now. Please help me. My business crumble under my feet. I am fighting alone against these giants. Without my clients I can't feed my family. (I wish I could attach my communication with Huawei from the start)

Grizelda.