Missing Phone at Huawei repair Centre Melrose Arch

Good Day,

Please note I am HIGHLY dissatisfied with the Customer Repair centre in Melrose Arch.

* My phone a P20 Lite was taken in on the 29 Oct 2019 for a quotation on a camera lens and I received the quotation on the same day and opted not to go ahead with the repair. * I went to collect my phone 30 Oct 2019 and was told they could not find my phone and they would call me once they did and oh surprise I received no call. * I then paid the repair centre another visit on the 4 Nov 2019 and they could still not find the phone and offered me a Huawei Mate S as a interim solution while they attempt to find MY PHONE. (how ridiculous is this, do they run a mickey mouse business here????) * I made contact with the contact centre and my reference is Johnson*** and the agent advised me he would escalate the query but there was nothing he could do from his side, which I do understand. * Tried calling the branch on 4 occasions already today with no answer (7 Nov) I would like someone to take responsibility and actually tell me what the HELL is going on why must I be inconvenienced like this???

I will be making my way to repair centre within the hour and will update my review upon my return.

From Extremely irate Customer!!!