Misplaced phone at Huawei Canal Walk

I sent my P10 for repairs on the 30 December 2019 they told me my screen repair will take 14 days. Till today i am still waiting. I've been calling the call entre for the past 3 weeks and only got feedback on the 30th January saying that Huawei Canal Walk has misplaced my phone and they still investigating. I went to the store 2 weeks ago they told me my phone is in Maitland probably where it gets fixed. I went to the store on the 01 February and i told them what the call centre told me and the store told me the call centre is lying. They told me they cant assist me because the service manager is not in. They said he might come back to the store so i said i will come back that day. I came back and they told me they found my phone my phone and it still did not leave for repairs, can contact the manage on Monday. Today the 03 February i have been calling the service managers all morning but still no answer. I still getting no feedback from Huawei and its really frustrating to wait for a phone that went for repairs 33 days ago.