MEDIOCRE SERVICE STANDARD

'WORST SERVICE' IS AN UNDERSTATEMENT.I took my P10 Plus for a screen repair on the 3rd of November at 10am and the the young,dark,slim consultant who wears glasses told me to wait for 90mins while it was getting repaired since i had a young baby on oxygen.When i returned,i was served by another professional lady who told me that my phone wasn't fixed yet because the initial lady who served me did not give the technician my phone.I was then asked to wait till 4pm which i did because i needed my phone badly and stay very far from Melrose Arch.At 4pm,i was told that they just discovered that they did not have glue so they would order the glue on Monday morning,and it would get delivered at my place latest Wednesday.

The above promise was broken again, i drove to the store to collect the phone in whatever state.Still it wasn't fixed and i requested to speak to the female manager(DADA) who has a stinking attitude.She **** about ordering the glue several days ago,promised she would ensure that i get my phone that Friday and still did not deliver.

What is most terrible about this manager for Melrose Arch(DADA) is that she further **** to the call center in writing under my case(After 3 escalations) and said "The client did not want to wait for the phone so it was shelved under ABANDONED PHONES and STILL NOT FIXED TO DATE even after paying R870.

This is highly unacceptable,unprofessional and infuriating.NO COMPANY SHOULD RETAIN SUCH STAFF AND WORSE OF SUCH A STORE MANAGER.She does not deserve that position.