1 reviews | Active since Oct 2016
Left me without a phone for 13 days only to get the phone back with the same problem that I sent it in with!!
I have the recent Huawei P10 smartphone that is on contract from MTN. The phone camera (The reason why I got the phone) started giving me a problem.All images are blur and the camera fails to focus. After doing some reading up online I suspected that it was a factory fault with the camera shutter.
I called MTN as the phone is on contract and still under warranty with them and they told me to contact Huawei directly. I contacted Huawei and they promised to pick up the phone from me within 48 hours. The Phone was picked up from me ONE WEEK later on the 06/10/2017 at 8:20 AM.
On the 19/10/2017 at 14:02 PM ,after WAITING THIRTEEN DAYS, I finally received the phone.
I tested the camera and it had the exact same problem that I sent it in with. I called Huawei back the next morning and I'm still waiting for them to pick the phone up from me. Huawei makes excellent phones but with the service I'm experiencing, I will never purchase another Huawei or recommend the phone to others.
As for MTN,I purchased the phone from you so all of this is supposed to be sorted out by you!
