Just another marketing ****:

Yet another big corporate, getting away with ignoring customer queries that require effort and/or more than an ounce effort on their behalf.

I recently purchased a Huawei GT2 pro fitness/smart watch, with the intention of tracking and recording all my health and fitness data. Being an avid fitness hobbyist, the data is interesting to study, but the main aim was to ensure that I can reach and surpass all the goals and achievements that Discovery/Vitality sets. Thus allowing my profile to represent the life style I lead and that the supposed benefits associated with my vitality can be attainable and maintainable.

Right off the bat I noticed that my Huawei health app and Discovery app was not synchronizing and after my own research, I noticed that this is a pretty common issue(Clearly not a priority for them). I thus emailed the "info" department of Discovery/Vitality, as well as, called to manually log my query and request for help.

3 weeks later and 5 emails into a rather slow and fruitless attempt at seeking help, I'm still sitting with the exact same issue... From generic copy and paste responses, to repeat suggestions, every setting on my phone, watch and apps, is as they should be. Yet still no success, and to make it worse at the point of them running out of generic responses, they conveniently just went quiet. What more can I, as a customer, do to try and meet you half way in solving the issue ?

The products (Both Huawei watch and Vitality) are sold as compatible and synergistic, yet this appears to false marketing. My data is nothing more than an interesting read while I'm waiting for another pointless response from the "informative and state of the art leader" in medical insurance and healthy lifestyle benefit provider.

We choose the supposed best providers, only to get the worst customer service, looks like I've found myself another Telkom.