Junk

<p>December 2015, we bought a wifi router. For 7 months it worked with no issues. Till one afternoon. The signal light kept jumping from blue to red. First we thought it was network related, we contacted Vodacom. They checked their coverage and also came and replaced our network booster. But still the problem persisted. We took the unit back to Telkom, they said it's got a warranty, therefore the unit has to go through to Huawei for repairs. Last week Thursday we collected the "repaired" unit. The repair form indicated that the problem was software related and they installed software. Back in my mind I knew that when we get home the issue will resume. Now the unit's light stays on 4G, might I add, we don't have 4G Vodacom coverage. And still the router does not work. When I replace the simcard in our older portable router, we have wifi in home with no issues. Thus is the problem with the device.</p> <p>Now it is expected that we drive 70km, one way, again to take the router back to Telkom, should we do that, it will only be for a refund. I contacted Huawei technical support, they can't help. Told me that we should request a refund from the supplier. When asked for customer care at Huawei, I was informed that they don't have the contact e-mail address to lodge a complaint. I will definately not accept an exchange, I would rather take the refunded money and purchase a product of value. </p>