1 reviews | Active since Feb 2019
Job number 5648 M5 LITE TABLET HUWAEI CORNUBIA MALL
I am complaining about the behavior of your cornubia store customer service center. On Sunday the 11th of January I took my M5 lite for the front and back cover to be replaced. At first they told me that the repairs and replacement will cost R2200. On Saturday the 18th of January I called the lady told me that the back cover they ordered was not the correct one so they will receive it by Monday 20th January and the tablet will be ready by 21st.on Tuesday the 21st I went with my wife to pick up the tablet and pay there was a lady that told me the tablet is not fixed and will be ready by Thursday 23rd of January. I was angry so we decided to pay the price quoted. We decided to pay for the tablet R2200 when the consultant in the next cubicle asked us what we were paying R2200 for. He then requested the lady to look at the chart to see if the M5 lite screen and back cover replacement costed and it was R1200.I became angry as I felt like I was ******. We were told the device will be ready by the 23rd Thursday so I tried calling the store I could not get through hence I emailed *** and he told me the back cover maybe there by Tuesday. I demanded my tablet repaired today as I paid for it and am tired of this **** everytime there is a postponement. Should I not going to get my tablet before Saturday I am going to expose this behavior.
