Information wasn't given in full

On 27th February i went to buy a new phone Hauwii P Smart 2019, apparently there is a claim for repair or replacement of the screen, the day i bought the phone i wasn't informed about the claim or the number was over 10 000 already. My phone fall and screen is broken, as I was going through Hawaii website i got hold of information about the claim, which needs attachment of the proof of payment which I bought cash the phone and i did not keep the slip. If I knew about the claim same day of buying i should had registered.